http://change.bbvx.org/2007/02/branch-certification/ Musings of a sometime AAUW member Mon, 25 Apr 2011 00:13:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://change.bbvx.org/2007/02/branch-certification/comment-page-1/#comment-9 Nancy Shoemaker Thu, 15 Mar 2007 13:29:44 +0000 http://change.bbvx.org/2007/02/branch-certification/#comment-9 Idea from the American Society for Quality. They ask the same 29 questions of all their members each year and then provide the chapters with a scorecard on how they're doing relative to others across the country. Questions include "overall satisfaction," "value for the $". Compare to our "branch recognition" process that puts the branches in the position of trying to "please" the Association and the national leaders. Wouldn't we be better off if we had metrics on how well the branch is doing in trying to "please" its members? Of course their chapters may be much larger than ours and less amenable to gaming the vote to make friends look better.